Refund Policy

Last updated: 23 October 2026

This policy explains how refund requests are handled for VocabStory Premium. It applies to payments made through our manual payment methods and to purchases made through Google Play, subject to the rules of the store that processed the purchase.

Before you pay

Check the plan, price, duration and features on the checkout screen. If anything is unclear, contact [email protected] before paying. We would rather answer a question than have you pay for the wrong plan.

Manual payments

If you paid through bKash, Nagad, Rocket or bank transfer and believe you are entitled to a refund, contact support with the payment reference and the reason for the request. We review requests case by case, including whether Premium access was used and the time since payment. Approved refunds are returned through the original payment method where possible.

Google Play purchases

Purchases made through Google Play are handled by Google. Refund requests for those purchases are subject to Google Play's refund rules and must be made through Google Play. We can help explain your subscription status, but we cannot override Google's decision.

Duplicate or incorrect payments

If you were charged twice, paid the wrong amount or paid for the wrong plan, contact us promptly. We will verify the payment and correct it, including a refund where appropriate.

Chargebacks

Please contact us before starting a chargeback or payment dispute. A chargeback can suspend access while the payment is investigated. We will work with you and the payment provider to resolve the issue.

Changes to this policy

We may update this policy as the payment options change. The date at the top shows the latest version.

Contact

VocabStory · [email protected]